Overview

WE TAKE SUPPORT SERIOUSLY AT OMINOR

Our clients rely on us to ensure their E-Commerce sites produce results in a global online marketplace 24 hours a day, 7 days a week, 365 days a year.

Our singular focus on E-Commerce and pure test driven approach to the development of our sites ensures Enterprise level security, scalability and reliability.

Within our business support team the values we strive for are:

• Responsibility - a single point of contact and responsibility for hosting infrastructure, hosting support and application support
• Transparency - we share our monitoring tools and alert systems with our clients giving them complete visibility into the performance of the environment we are managing for them
• Accountability - All our service level agreement (SLA) include pre-agreed service credits for non-conformance
• Pro-activity - Our alert systems ensure we are aware of issues such as servers experiencing heavy load or attempted denial of service attacks ensuring we can deal with situations before they become issues
• Flexibility - We provide a truly customised environment and associated SLA to suit our clients business needs
• Responsiveness - With agreed and documented response times across all of our services our clients can rely on Ominor to support their business goals regardless of how dynamic they are